Bradford Driver Fined After Refusing Guide Dog Service at Station

Bradford private hire driver Mohammed Shahzad was fined for refusing to carry a guide dog at Leeds Train Station on 7 July 2024. He was investigated by the Leeds Taxi and Private Hire Licensing Service for failing to assist the disabled passenger. Similar incidents, such as the case of a Glasgow man whose guide dog was refused by a taxi on the way to a funeral service, highlight ongoing concerns regarding the treatment of guide dogs in taxis across the UK, as seen in another case involving guide dog refusal.

Court Ruling

On 27 January 2025, Shahzad pleaded guilty at Kirklees Magistrates Court. He was fined £174 and ordered to pay £600 in court costs.

Legal Reminder

In the UK, taxi and private hire vehicle (PHV) drivers are legally required to accept passengers with guide dogs and assistance dogs, as outlined in the Equality Act 2010. It is unlawful for drivers to refuse service to a person with a guide dog unless they have a valid medical exemption certificate issued by their licensing authority.

Key Regulations:

1. Equality Act 2010 (Section 168 & 170)

   • Taxis: Drivers must carry assistance dog users without extra charge and cannot refuse service unless medically exempt.
   • Private Hire Vehicles (PHVs): Operators and drivers must accept assistance dogs and cannot impose additional fees. Refusals are only permitted with a medical exemption.

2. Taxis and Private Hire Vehicles (Safeguarding and Road Safety) Act 2022

   • Strengthens enforcement of accessibility requirements by requiring licensing authorities to record and share licensing decisions.

3. The Assistance Dogs (UK) Charter

   • While not legally binding, it sets best practices for accommodating guide dog users.

Failure to comply can result in a fine of up to £1,000 and potential revocation of the driver’s license. Local authorities are responsible for enforcement, ensuring equal access for visually impaired passengers.