Monitor Teen Rides with Uber: Real-Time Tracking for Parents

Parents Can Now Monitor Teen Trips in Real Time

Parents will be able to track their children on the Uber app, thanks to the new "Uber Teen" service. Designed for teenagers aged 13-17, this innovative feature has already been successfully trialed in the US and Canada and is now being introduced in select cities across the UK.

Uber spent over a year developing the product, working in collaboration with ParentZone, a leading organization advocating for family and child online safety. This partnership ensures that Uber Teen offers robust safety measures while promoting independence for teenagers.

An Enhanced Safety Experience for Families

Parents will be able to track their children on the Uber app throughout their journey. The platform includes advanced safety features such as PIN verification, live trip tracking, and unexpected event alerts, making it one of the safest ride-hailing services for teens.

Uber's UK General Manager, Andrew Brem, emphasized the importance of this feature, stating, "Uber is thrilled to help busy families across the UK get around safely and easily. Teen accounts were developed to provide full transparency and peace of mind for parents, teens, and drivers."

How Uber Teen Works

Parents can invite their teens (aged 13-17) to create an account linked to the family profile. Once registered, teens can request rides independently while parents maintain full visibility of their travel details.

Steps to Set Up an Uber Teen Account:

1. Open the Uber app and select Account.
2. Navigate to Family to create a family profile or access an existing one.
3. Select Add new member and choose the Teen option.
4. Invite the teen via SMS. They must complete a mandatory safety onboarding.
5. Ensure payment information is updated before the teen requests their first ride.

Once set up, parents will be able to track their children on the Uber app, receiving notifications at every stage of the journey.

Safety Features for Uber Teen Users

Uber Teen is packed with innovative safety features designed to protect teenage passengers and provide peace of mind to parents.

• PIN Verification: Ensures that teens board the correct car with the assigned driver.
• Live Trip Tracking: Parents can monitor their teen's ride in real time through the Uber app.
• Unexpected Event Alerts: Detects deviations from the planned route or unexpected stops and notifies parents immediately.
• Audio Recording: Allows teens to opt-in for automatic trip recording for added security.
• Emergency Access: Teens can contact 911, Uber Support, or report an issue directly from the app.

Uber ensures that only highly-rated and experienced drivers are permitted to accept teen rides, further enhancing safety protocols.

A Solution for Busy Families

A recent survey commissioned by Uber highlighted the challenges parents face in managing their teenagers' transportation. On average, parents spend eight days per year driving their teens to activities. Additionally, 59% of parents reported having to cancel or adjust their plans to accommodate their teen's travel needs.

With Uber Teen, parents can delegate transportation responsibilities while ensuring their children's safety. Parents will be able to track their children on the Uber app, staying informed of the trip's progress and key details, such as the driver’s name, vehicle type, and estimated time of arrival.

Availability of Uber Teen

Uber Teen has been trialed in the US and Canada with promising results and is now being rolled out in select UK cities. While the service is not yet available nationwide, Uber aims to expand its reach in the coming months.

For areas where Uber Teen is unavailable, the standard requirement for riders remains at 18 years or older. Parents are encouraged to check the Uber app to see if Uber Teen is available in their city.

Uber Teen FAQ

What is Uber Teen?
Uber Teen allows parents to invite teenagers (ages 13–17) to join their family profile, enabling them to request rides and meals while under parental supervision. The service incorporates advanced safety features for a secure and transparent experience.

Where is Uber Teen Available?
Currently, Uber Teen is available in select cities across the UK. Users can find a full list of supported cities within the Uber app.

How Can I Set Up an Uber Teen Account?

• Open the Uber app and select Account.
• Go to Family and create a profile if one doesn't exist.
• Add a new member and choose the Teen option.
• Invite the teen via SMS, ensuring they complete the onboarding process.
• Ensure payment details are updated for seamless service.

What Safety Features Does Uber Teen Offer?
Key safety measures include:

• PIN Verification: Matches the teen with the correct driver.
• Live Trip Tracking: Allows parents to monitor rides in real time.
• Unexpected Event Alerts: Notifies parents of deviations or delays.
• Audio Recording: Provides an optional layer of security.
• Emergency Access: Enables immediate support during trips.

How Do I Track My Teen's Ride?
Parents can view live trips via the Activity Hub in the Uber app. Notifications are sent at critical points, such as trip initiation, en route updates, and arrival confirmation.

How Can Teens or Parents Contact Support?
Both teens and parents can access support directly through the Uber app's Activity Hub. Support is available for issues during or after a trip.

Uber’s Commitment to Safety and Innovation

Uber Teen reflects Uber's ongoing efforts to innovate and prioritize user safety. Collaborating with ParentZone, Uber aims to set a new standard for safe and independent transportation for teenagers.

Parents will be able to track their children on the Uber app, ensuring a seamless blend of independence for teens and peace of mind for families. By integrating advanced safety features, Uber Teen positions itself as a trusted solution for modern family transportation needs.