Taxi Discrimination: Legal Victory for Deborah Persaud and Guide Dogs

Transport for All Chair, Deborah Persaud, has achieved a significant victory in her legal battle against a taxi driver who refused to allow her and her guide dog, Betty, to travel. The incident occurred after Deborah booked an Addison Lee cab to attend a 50th birthday party for a friend. She had informed the driver beforehand that she would be accompanied by her guide dog. Upon arrival, the driver refused service and sped off when Deborah challenged him.

Deborah, a well-known disability rights campaigner, reported the incident to Transport for London (TfL). In early January 2025, the taxi driver pleaded guilty in court and was fined, with the conviction added to his taxi licence review. Deborah’s determination to pursue justice garnered media attention, highlighting the ongoing issues of discrimination against disabled passengers.

The Law and Rights of Disabled Passengers

UK law makes it clear that taxi drivers are prohibited from refusing service to disabled passengers, including those with guide dogs. Drivers are required to offer service to anyone who can "reasonably travel" in their vehicle and must provide "reasonable mobility assistance." This includes help with getting in and out of the vehicle with mobility aids, and all assistance must be provided free of charge, meaning a taxi meter should only start once everyone and their aids are fully on board.

Despite these legal protections, a significant number of disabled people still face discrimination. Research reveals that over a quarter of disabled passengers have been denied service in taxis, including private hire vehicles. Additionally, 15% of disabled passengers have been charged higher fares than non-disabled individuals, a practice that is also illegal.

Public Support and Attitudes

Public opinion strongly supports equal treatment of disabled passengers. A survey found that 82% of the British public would hold a negative view of any business or service seen turning away a disabled person traveling with a guide dog. This widespread support for disabled rights underscores the importance of addressing and challenging discriminatory actions within the transport industry.

Support for Disabled Passengers

For individuals who face discrimination, Transport for All provides valuable support. The organization offers an advice line to assist with complaints or legal action and works to improve how disabled people are treated within the transport system. They continue to push for stronger enforcement of the law to ensure that disabled passengers can travel with greater freedom and ease.

Legal and Social Impact

Deborah’s victory emphasizes the importance of standing up against discrimination. Her case serves as a reminder that all passengers, regardless of their disabilities, deserve to be treated fairly and respectfully by the transport industry.