New SERU Test for London Taxi Drivers on Disability Rules

London’s black cab drivers will soon be required to pass a new assessment focusing on their responsibilities to disabled passengers, particularly wheelchair users. Transport for London (TfL) has announced that the Safety, Equality, and Regulatory Understanding (SERU) assessment will become mandatory for both new and existing drivers later this year. The move is part of a broader effort to improve accessibility and ensure compliance with the Equality Act 2010.

Concerns about wheelchair-accessible taxis and travel needs have been highlighted in various regions, with initiatives like the Angus Council survey on wheelchair-accessible taxis and travel needs reflecting the ongoing challenges faced by disabled passengers. Ensuring that taxis meet accessibility requirements remains a key focus for regulators and transport authorities across the UK.

Reinforcing Legal Responsibilities

Currently, when taxi drivers receive their licence, they are informed of their legal obligations regarding disabled passengers. They also receive written guidance through the Taxi Driver Handbook and supporting documents provided by TfL. Additional information, including manufacturer-specific instructions on securing wheelchairs, is accessible online.

The new assessment aims to reinforce these responsibilities by ensuring drivers fully understand their role in providing accessible and non-discriminatory service. Under existing laws, taxi and private hire vehicle (PHV) drivers must assist disabled passengers without additional charges or refusal of service.

Mayor of London, Sir Sadiq Khan, stated:

"When drivers are given their ‘badge’, which they collect in person, the responsibilities that apply to them under the Equality Act 2010 are explained to them. Written material as to their responsibilities is also provided with licence issue documentation (when they are first licensed and on renewal) and is set out in the Taxi Driver Handbook."

Aligning with National Standards

TfL’s decision aligns with the Department for Transport’s Statutory Standards, which aim to improve safety and accessibility in the taxi and PHV industry. The SERU assessment will include material from the Taxi Driver Handbook, ensuring drivers are well-versed in their legal duties.

Additionally, taxi drivers will be expected to follow manufacturer instructions on safely securing wheelchairs in their vehicles. TfL continues to provide further guidance online, emphasizing the importance of supporting passengers with disabilities, including those who use wheelchairs or assistance dogs.

Mayor of London, Sir Sadiq Khan, reiterated:

"Later this year, TfL, in line with the Department for Transport’s Statutory Standards, will be introducing a mandatory Safety, Equality and Regulatory Understanding assessment for all new and existing taxi drivers. This assessment will include context from the Taxi Driver Handbook on a taxi driver’s responsibilities to disabled passengers."